How to Change Your HDFC Bank Registered Mobile Number Online
If you've lost your HDFC Bank registered mobile number and need to update it online, you can follow these detailed steps. This guide will help ensure the process is as smooth as possible, minimizing any potential hiccups.
Getting Started
Access HDFC Bank's Net Banking by logging in with your customer ID and password. Once logged in, navigate to the Profile Settings.
Locating the Mobile Number Update Option
In the Profile Settings, look for the option to update your mobile number. Since you might not be able to receive OTPs on your old number, alternative verification methods might be required.
Alternative Verification Methods
HDFC Bank offers alternative verification options such as security questions, email, or other methods. Follow the prompts given by the system to verify your identity if you do not have access to your old mobile number.
Submitting the Request
Once you have verified your identity through the alternative method, enter your new mobile number and submit the request. Double-check the number for accuracy to ensure a smooth process.
Confirmation and Timeline
You should receive a confirmation message or email once your request is processed. The changes might take a few days to reflect, typically within 2 working days.
Contacting Customer Support
If you face any issues or cannot complete the process online, contact HDFC Bank customer support. Reach out via the bank's helpline number or through the official website. It's crucial to have a backup plan, such as your accessible email address, as it might be used for verification.
Alternative Methods
Visiting a nearby HDFC Bank branch with relevant identification documents may be necessary if you cannot complete the process online. At the branch, filling in a detailed form can take up to 5 working days. However, if you choose to visit an ATM, the process is more straightforward. Simply insert your card, enter your PIN, and follow the on-screen instructions to change your mobile number. You will receive an OTP to your new mobile number and need to verify it.
Conclusion
While changing your HDFC Bank registered mobile number online is the preferred and quickest method, it's important to follow the steps carefully to avoid any confusion. Always refer to the official HDFC Bank website or customer service for the most accurate and up-to-date information to ensure a smooth transition of your mobile number.