What Happens If a Parcel Delivery Is Missed: Royal Mail’s Policy and What You Can Do
Missing a parcel delivery can be a frustrating experience, especially when important packages are involved. Royal Mail has a specific policy in place to handle such situations. In this article, we will explore what happens if a parcel delivery is missed and what options are available to you when this occurs.
The Delivery Missed: What Royal Mail Will Do
When a delivery attempt is unsuccessful, Royal Mail leaves a
card on your property informing you that they tried to deliver the parcel. This card typically includes a phone number or an online portal where you can request a new delivery time or address if needed.
The process starts immediately after the first failed delivery attempt. The card serves as a communication tool to keep you informed and to facilitate a resolution. Royal Mail’s commitment to customer service ensures that you are not left in the dark when a delivery is missed.
Options for Rescheduling the Delivery
Once you receive the missed delivery notification card, you have several choices:
Call Royal Mail: Use the contact phone number provided on the card to speak to a customer service representative. They can help schedule a new delivery time that suits your needs. Online Portal: Many customers find it convenient to use Royal Mail's online portal to reschedule their delivery. Simply log in to the portal and select a new date and time that works for you. Reschedule Using the App: Royal Mail also offers a mobile app that allows you to manage your deliveries. Through the app, you can request a new delivery window directly and receive updates on the status of your parcel.It's important to act promptly to avoid any further delays in receiving your parcel. Royal Mail is dedicated to providing a smooth and efficient service, even when delivery attempts are delayed.
AutomaticRedelivery Options
In some cases, Royal Mail offers the option of automatic redelivery if you do not respond to the missed delivery attempt. However, this feature is not a default setting and must be opted into.
To enable automatic redelivery, you can:
Call Customer Service: Contact Royal Mail to register for the automatic redelivery service. Online Portal: Log in to the Royal Mail online portal and enable automatic redelivery under your delivery settings. Mobile App: Use the Royal Mail app to activate the automatic redelivery option.Once enabled, Royal Mail will continue to attempt to deliver the parcel until it is successfully placed with you or an alternative address. This can be a convenient feature if your usual delivery address is commonly missed or if you frequently have to request new delivery times.
Prevent Future Missed Deliveries
To avoid similar missed delivery situations in the future, consider the following strategies:
Schedule Your Delivery: Arrange a specific delivery window when you are likely to be home to receive your packages. Update Delivery Address: If you move frequently, make sure to update your delivery address with Royal Mail to avoid missed deliveries. Contact Royal Mail: If certain addresses commonly miss deliveries, contact Royal Mail directly to discuss your situation and find a solution.By proactively managing your delivery preferences and staying informed about Royal Mail’s services, you can minimize the chances of missed deliveries and ensure that your packages reach you without delay.
Conclusion
Misplaced deliveries are a common occurrence, but with Royal Mail’s dedicated policies and services, you can easily rectify the situation. Whether you want to reschedule a delivery or enable automatic redelivery, Royal Mail provides a range of options to help you manage your packages effectively.
Understanding Royal Mail’s procedures for missed deliveries and taking proactive steps can save you time and stress, ensuring that your important packages arrive when you expect them.